Presale FAQs

I WANT TO GET FIRST ACCESS TO THE HIVES' UK & IE HEADLINER TOUR. HOW DO I DO THIS?


You need to have pre-ordered the new album The Death of Randy Fitzsimmons through the Official Music Store  before 14:00 BST Tuesday 27th June 2023

Or

You need to register for access via the form hosted on the Official Music Store before 14:00 BST Tuesday 27th June 2023


WHEN WILL I GET MY PRESALE ACCESS LINK
If you purchased an album, or registered via the form, you will receive an email between 18:00 BST and 20:00 BST on the Tuesday 27th June 2023, containing a link to the presale and details of the UK & IE Headliner Tour.


WHEN DOES THE PRESALE OPEN?
These emails invite you to purchase tickets in our exclusive presale window, running between 28th June 2023 at 10:00AM BST to 30th June 2023 9:00AM BST.

Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand tickets are extremely limited.

HOW MANY TICKETS CAN I BUY?

A strict limit of 6 tickets per person (and per household) per event applies in the general sale / 6 tickets per person per event applies in the presale. Any tickets purchased over this limit may be cancelled and invalidated by the ticket provider.

I’M HAVING ISSUES COMPLETING MY TICKET ORDER AT CHECKOUT. WHAT SHOULD I DO?

If you are experiencing an issue completing your order for presale tickets – please contact your local ticket vendor:

DATE CITY VENUE  TICKET PROVIDER CUSTOMER SUPPORT QUERIES
27-Mar Leeds, UK O2 Academy AXS https://support.axs.com/hc/en-gb
28-Mar Newcastle, UK O2 City Hall AXS https://support.axs.com/hc/en-gb
29-Mar Nottingham, UK Rock City AXS https://support.axs.com/hc/en-gb
30-Mar Wolverhampton, UK The Civic @ The Halls AXS https://support.axs.com/hc/en-gb
1-Apr Glasgow, UK Glasgow Barrowland TICKETMASTER https://help.ticketmaster.co.uk/hc/en-us/articles/360017761298-How-to-Contact-Us-Source-Homepage
2-Apr Bristol, UK O2 Academy AXS https://support.axs.com/hc/en-gb
3-Apr Brighton, UK Dome AXS https://support.axs.com/hc/en-gb
5-Apr Cardiff, UK Great Hall AXS https://support.axs.com/hc/en-gb
6-Apr Manchester, UK Academy AXS https://support.axs.com/hc/en-gb
8-Apr Dublin, IE 3Olympia Theatre TICKETMASTER https://help.ticketmaster.co.uk/hc/en-us/articles/360017761298-How-to-Contact-Us-Source-Homepage
10-Apr Norwich, UK UEA AXS https://support.axs.com/hc/en-gb
13-Apr London, UK Eventim Apollo AXS https://support.axs.com/hc/en-gb

 

They will be closely monitoring this to answer promptly.


I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY EMAIL WITH THE LINK FOR EARLY ACCESS?


In order to qualify for the ticket presale you need to order directly from the Official Music Store.


SHOULD YOU BE UNSUCCESSFUL IN SECURING TICKETS DURING THE PRESALE, FURTHER TICKETS WILL BE AVAILABLE IN THE GENERAL SALE WHICH OPENS AT FRIDAY 30TH JUNE 2023 10AM BST
GOOD LUCK!