The Hives World Wide Web World Tour FAQ & Support

For all merchandise related questions please use: https://store.thehives.com/pages/help

THE WORLD'S FIRST WORLD WIDE WEB WORLD TOUR 2021
Each event will be available for replay for 24 hours on the same page as the livestream. Because the events are live, replay may take 1-2 hours to be available. 

Jan 21 - Berlin - 20:00 CET - WATCH  (Replay expires Jan 22, 21:15 CET)
Jan 22 - London - 8:00pm GMT - WATCH  (Replay expires Jan 23, 9:15pm GMT)
Jan 23 - New York - 7:00pm EST - WATCH  (Replay expires Jan 24, 8:15pm EST)
Jan 28 - Sydney - 9:00pm AEDT - WATCH  (Replay expires Jan 29, 10:15pm AEDT)
Jan 29 - São Paulo - 20:00 BRT - WATCH  (Replay expires Jan 30, 21:15 BRT)
Jan 30 - Stockholm - 20:00 CET - WATCH  (Replay expires Jan 31, 21:15 CET)

    1. I've purchased tickets to the live stream. How do I watch it?
      • Click the links above to log in to the account you created during check out. This is all that is needed to access, our site will know you purchased tickets! 
      • If you have not created an account, you can do so here with the email you used to place your order. Since this is a live event you will not be able to fast forward or rewind during the initial airing.
      • Be sure the email you use to create your account matches the email on your payment method of choice (Apple Pay, Google Pay, PayPal). Payment methods are determined by store owners and all available payment methods are on the site.

    2. How can the audience participate?
      VOTE FOR SONGS IN THE SET!
      Ticket holders can vote for songs to be included in the sets.   Individual show voting closes at the start of each show. 
      Top songs will be announced & played during the shows.
      Week 1: Berlin-London-New York (Voting opens Jan 17) 
      http://bit.ly/HivesSongVoteWeekONE
      Week 2: Sydney-Sao Paulo-Stockholm (Voting opens Jan 24) 
      http://bit.ly/HivesSongVoteWeekTWO

      SEND VOICE RECORDINGS!
      Cheer, shout requests, whatever you would be doing during the show.
      Send your voice recordings to ScreamForTheHives@gmail.com
      Tag your show in the subject of the email 

      CALL US DURING THE SHOW!
      Info coming soon

    3. I'd like to download my ticket as a souvenir/keepsake, can I do that?
      All virtual tickets are available to download HERE for free! Downloading a virtual ticket is NOT required to access the livestreams.

    4. Can I buy tickets for my friends?
      • Of course! Once you’ve purchased more than one item with a ticket included, just use the chat button in the bottom right corner or email tickets@singlemusic.com with the artist name, show date, your order # and your friend’s email and an account will be set up for them! They will receive their account confirmation and ticket in their email.

    5. How can I watch the live stream on my TV?
      • Yes, if your TV has a web browser app or if you are using a product like AppleTV, Chromecast or Amazon's Fire Stick that also has a web app. In all cases, you simply need to use a browser, navigate to the stream page, sign in and press play like normal.
      1. Chromecast instructions
      2. Apple TV instructions here:
      3. Amazon Fire Stick instructions here:
      4. https://www.amazon.com/Amazon-com-Amazon-Silk-Web-Browser/dp/B01M35MQV4

    6. I have another question!